What’s your return & exchange policy?
Your complete satisfaction is our top priority.
Please contact us via email or whatsapp +86 13952093463 to discuss the problem you met first. You will get a refund or exchange if the items you receive is wrong, damaged or flawed. If you want to return your products, please notify us by email with your order number, stating the reason within 3 days after delivery. Please do not return the products without permission, otherwise we will not refund.
There is no refund & return & exchange service on custom satin products & hair brushes if they don't have quality problems. Once the proofs confirmed you cannot make any changes on them.
Any items must be sent back complete with the original package and unused. Tell us the tracking number. We will refund you within 3 business days after we receive your return package.We are not responsible for packages lost in transit.
Please pay attention to that the original shipping charges are non-refundable. And you need to take charge of the return shipping fee too. So please contact us with all your questions and concerns before placing your order.
There will be no returns or refunds for any reason for orders 1 month or older from the day we send out.